pctechies Posted July 14, 2009 Report Share Posted July 14, 2009 Is anyone else having problems with ldsmovierentals.com? I have not received any new dvd's in a few months. I have not received any responses to emails or tickets and both of the phone numbers on the website do not work but I am still getting charged every month. Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted July 20, 2009 Report Share Posted July 20, 2009 Same problem! I don't know what to do. I've cancelled my account but... nothing. Quote Link to comment Share on other sites More sharing options...
pctechies Posted July 20, 2009 Author Report Share Posted July 20, 2009 I found the owner of the site through public records. I have his name, home address, and home phone number. I have been hesitant to call or write but if this doesn't stop I will be forced to contact him this way. If you would like the information I can send it to you in a private message. Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted July 20, 2009 Report Share Posted July 20, 2009 Yes, I would. This is ridiculous. There is nothing else we can do... Quote Link to comment Share on other sites More sharing options...
dodger22 Posted July 21, 2009 Report Share Posted July 21, 2009 I've had the same problem. I complained with BBB and they also got no response from ldsmovierentals.com. Note that BBB gives them a rating of "F," as they don't respond to BBB inquiries. I have asked my credit card company to reverse the monthly charges each month (since I canceled), which they have done with no problem (3 months now). But the credit card company says they can't stop the monthly charges from happening. Perhaps I'll need to change my credit card number? I would also be interested in receiving the owner's name and home info. Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted July 21, 2009 Report Share Posted July 21, 2009 Well, I haven't received any since mid March, but I just now cancelled. What bank do you use? I use Chase. I don't know if they can do anything about the charges. I haven't asked, since I just now officially cancelled. I've called one of the co-founders. They didn't answer, but I did leave a message. I don't expect to hear anything back. You know what is suspicious? The page where you edit/update your credit card information won't even load... so you can't change it. I feel really scammed! I don't know what else to do. Quote Link to comment Share on other sites More sharing options...
dodger22 Posted July 21, 2009 Report Share Posted July 21, 2009 My credit card is with Capital One. I'm sure Chase would reverse the charge as well, as this is an "unauthorized" charge (once you've canceled). LDSmovierentals.com has not contested the reversals. Yes, I also tried to change my credit card information through their website and the page wouldn't load. And since this whole problem started, they've added a "cancel" button on their website. So I tried that and I got an email saying they'd cancel my account and stop charging my visa once I had returned all the DVDs. Well, like you, I haven't had any of their DVDs for several months now, and my account information shows that I have none in my possession! Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted July 21, 2009 Report Share Posted July 21, 2009 When it gets charged again I will contact the bank. I've cancelled several times, and received that email several times as well. I don't have any DVD's! This is just horrible. I don't know what to do! Quote Link to comment Share on other sites More sharing options...
Dravin Posted July 22, 2009 Report Share Posted July 22, 2009 Don't know where the founder lives but this sounds like it has Get Gephardt investigation written all over it, or whomever does that kind of stuff in the appropriate locale. Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted July 24, 2009 Report Share Posted July 24, 2009 Does anyone know what we can do? There has to be something that can be done about this... Quote Link to comment Share on other sites More sharing options...
Mahone Posted July 24, 2009 Report Share Posted July 24, 2009 I would take up dravins suggestion if it was happening to me. If the credit card company claim they can do nothing (which I have a difficult time believing, I suggest phoning them again and speaking to a supervisor) then contact the equivalent of the people dravin suggested in your area. Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted July 25, 2009 Report Share Posted July 25, 2009 Well, I don't want to have to pay legal fees. ...Is there anything that doesn't require money that can be done about this? Is everyone that is signed up for ldsmovierentals.com just going to have to reverse their charge for the rest of their life? Surely this can be resolved...? Quote Link to comment Share on other sites More sharing options...
Dravin Posted July 25, 2009 Report Share Posted July 25, 2009 Well, I don't want to have to pay legal fees. ...Is there anything that doesn't require money that can be done about this? Is everyone that is signed up for ldsmovierentals.com just going to have to reverse their charge for the rest of their life? Surely this can be resolved...?Get Gephardt is an investigative reporter segment on one of the local stations in my parts, there wouldn't be any legal fees, you just have to convince them its worth investigating and reporting. So its free, its just not fool proof, they may decide it isn't newsworthy. Quote Link to comment Share on other sites More sharing options...
kirbson12 Posted August 4, 2009 Report Share Posted August 4, 2009 I would like that information also. I was trying to give them the benefit of the doubt, that maybe they just went out of business and somehow they were accidentally charging our card. But if that were the case, wouldn't they say something on their site? The lack of information or ability to contact them is truly disconcerting. I still want to believe there's just some misunderstanding that can be cleared up if we could just talk to the person in charge. I would really appreciate being able to have the info of owner name and number. Quote Link to comment Share on other sites More sharing options...
NeuroTypical Posted August 4, 2009 Report Share Posted August 4, 2009 So, I've never had a problem contesting a charge with a credit card company, why is that a problem for some of you? A credit card company has laws it must follow for such things. My card's website even lets me contest a charge online - I don't even have to talk to a human. You tell them you are contesting the charge, and you want it reversed. Then you make sure they do it. As far as I've ever experienced, it's that simple. LM Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted August 4, 2009 Report Share Posted August 4, 2009 I don't want to have to reverse a charge every month. I want my card to stop being charge, period. That is supposed to happen upon cancellation, but my account hasn't even been confirmed cancelled. I called the guy and left a message, but I never got a call back. Figures. Quote Link to comment Share on other sites More sharing options...
pam Posted August 7, 2009 Report Share Posted August 7, 2009 Can't you have your bank block any charges from them? Quote Link to comment Share on other sites More sharing options...
Barter_Town Posted August 7, 2009 Report Share Posted August 7, 2009 Well it's too bad this company is ripping off its customers, but I can't say I'm surprised that it's apparently gone under. There just isn't a large enough clientele base to support this sort of thing. Quote Link to comment Share on other sites More sharing options...
rogerdpack Posted August 7, 2009 Report Share Posted August 7, 2009 So, I've never had a problem contesting a charge with a credit card company, why is that a problem for some of you? LMBecause apparently you have to remember to do it once a month for the rest of your life--kind of annoying.-r Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted August 10, 2009 Report Share Posted August 10, 2009 Update for everyone: I had the debit card changed, so the number they have on file won't even work now. I put asterisks in all of my account information- address, city, etc. The only way they could contact me is through email, which I doubt they would. I did contact Get Gephardt, and just received an email back from someone saying they are interested in hearing more of the story. If any of you would be interested in being a part of that message me. Quote Link to comment Share on other sites More sharing options...
dodger22 Posted September 9, 2009 Report Share Posted September 9, 2009 I called the owner of ldsmovierentals.com (according to one of the previous posters) and left a friendly message asking for help in resolving the issue of the continued monthly charges. I did not hear back, but it appears that I have not been charged this month (for the first time since I canceled in April). I just went to ldsmovierentals.com to see if there was any change in my account status and got this message: "We will be down for maintenance Tuesday Sep. 8th. During this downtime we will be updating our new server, fixing problems with our 3rd party software application, conducting movie inventory, implementing new features and posting new movies. We expect to restore all services on Wednesday Sep. 9th.We have set up a special support email while we go through this transition [email protected].If you've had recent problems with cancelling your account or have not received DVDs we will be contacting you shortly concerning these issues. We are manually going through every account to verify status. Thank you for your patience. "Anyway, hopefully this is over now for me. I appreciate the help and support from this message board. Quote Link to comment Share on other sites More sharing options...
Mahone Posted September 9, 2009 Report Share Posted September 9, 2009 That message on their website hardly explains a lot, especially as to why you were unable to contact them. I couldn't possibly do business with a company which had no valid telephone number or address. Maybe someone should send them the link to this thread. Hopefully they will have the decency to respond on here and explain exactly what happened, at least to try and save face a bit if nothing else. I know that they have a user account on this forum. This thread does appear in search engines for some of the terms used for their company, so if they were interested at all in what people were saying about them online (like any decent company) they'll see this thread anyway. They may have already seen it. Quote Link to comment Share on other sites More sharing options...
NeedtoComment Posted September 10, 2009 Report Share Posted September 10, 2009 Well that is all great and dandy, but I already changed my card number to stop the charges. Are they planning on reimbursing the people for the months they charged and didn't deliver? Sheesh. Quote Link to comment Share on other sites More sharing options...
lumberjacksdaughter Posted October 18, 2009 Report Share Posted October 18, 2009 Whenever I come up against a situation like this I just contact my Pre-Paid Legal attorneys and a letter from them usually takes care of the issue. Carol Sue Saunders. I'm not trying to advertise. Just trying to offer assistance. Quote Link to comment Share on other sites More sharing options...
rogerdpack Posted October 26, 2009 Report Share Posted October 26, 2009 google toolbar reports ldsmovierentals.com as serving malware. Hmm. They seemed to be getting back into it (at least they stopped charging our card), but I'm not sure if they have come clean really. -r Quote Link to comment Share on other sites More sharing options...
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