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ldsmovierentals.com dead?


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#1 pctechies

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Posted 14 July 2009 - 08:59 AM

Is anyone else having problems with ldsmovierentals.com? I have not received any new dvd's in a few months. I have not received any responses to emails or tickets and both of the phone numbers on the website do not work but I am still getting charged every month.

#2 NeedtoComment

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Posted 19 July 2009 - 09:46 PM

Same problem! I don't know what to do. I've cancelled my account but... nothing.

#3 pctechies

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Posted 20 July 2009 - 05:49 AM

I found the owner of the site through public records. I have his name, home address, and home phone number. I have been hesitant to call or write but if this doesn't stop I will be forced to contact him this way. If you would like the information I can send it to you in a private message.

#4 NeedtoComment

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Posted 20 July 2009 - 07:02 AM

Yes, I would. This is ridiculous. There is nothing else we can do...

#5 dodger22

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Posted 21 July 2009 - 09:50 AM

I've had the same problem. I complained with BBB and they also got no response from ldsmovierentals.com. Note that BBB gives them a rating of "F," as they don't respond to BBB inquiries. I have asked my credit card company to reverse the monthly charges each month (since I canceled), which they have done with no problem (3 months now). But the credit card company says they can't stop the monthly charges from happening. Perhaps I'll need to change my credit card number? I would also be interested in receiving the owner's name and home info.

#6 NeedtoComment

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Posted 21 July 2009 - 10:35 AM

Well, I haven't received any since mid March, but I just now cancelled. What bank do you use? I use Chase. I don't know if they can do anything about the charges. I haven't asked, since I just now officially cancelled. I've called one of the co-founders. They didn't answer, but I did leave a message. I don't expect to hear anything back. You know what is suspicious? The page where you edit/update your credit card information won't even load... so you can't change it. I feel really scammed! I don't know what else to do.

#7 dodger22

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Posted 21 July 2009 - 02:40 PM

My credit card is with Capital One. I'm sure Chase would reverse the charge as well, as this is an "unauthorized" charge (once you've canceled). LDSmovierentals.com has not contested the reversals. Yes, I also tried to change my credit card information through their website and the page wouldn't load. And since this whole problem started, they've added a "cancel" button on their website. So I tried that and I got an email saying they'd cancel my account and stop charging my visa once I had returned all the DVDs. Well, like you, I haven't had any of their DVDs for several months now, and my account information shows that I have none in my possession!

#8 NeedtoComment

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Posted 21 July 2009 - 04:58 PM

When it gets charged again I will contact the bank. I've cancelled several times, and received that email several times as well. I don't have any DVD's! This is just horrible. I don't know what to do!

#9 Dravin

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Posted 21 July 2009 - 05:37 PM

Don't know where the founder lives but this sounds like it has Get Gephardt investigation written all over it, or whomever does that kind of stuff in the appropriate locale.
Hindsight is all well and good... until you trip.

#10 NeedtoComment

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Posted 24 July 2009 - 02:24 PM

Does anyone know what we can do? There has to be something that can be done about this...

#11 Mahone

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Posted 24 July 2009 - 02:44 PM

I would take up dravins suggestion if it was happening to me. If the credit card company claim they can do nothing (which I have a difficult time believing, I suggest phoning them again and speaking to a supervisor) then contact the equivalent of the people dravin suggested in your area.

#12 NeedtoComment

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Posted 24 July 2009 - 08:26 PM

Well, I don't want to have to pay legal fees. ...Is there anything that doesn't require money that can be done about this? Is everyone that is signed up for ldsmovierentals.com just going to have to reverse their charge for the rest of their life? Surely this can be resolved...?

#13 Dravin

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Posted 24 July 2009 - 08:32 PM

Well, I don't want to have to pay legal fees. ...Is there anything that doesn't require money that can be done about this? Is everyone that is signed up for ldsmovierentals.com just going to have to reverse their charge for the rest of their life? Surely this can be resolved...?


Get Gephardt is an investigative reporter segment on one of the local stations in my parts, there wouldn't be any legal fees, you just have to convince them its worth investigating and reporting. So its free, its just not fool proof, they may decide it isn't newsworthy.
Hindsight is all well and good... until you trip.

#14 kirbson12

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Posted 04 August 2009 - 07:51 AM

I would like that information also. I was trying to give them the benefit of the doubt, that maybe they just went out of business and somehow they were accidentally charging our card. But if that were the case, wouldn't they say something on their site? The lack of information or ability to contact them is truly disconcerting. I still want to believe there's just some misunderstanding that can be cleared up if we could just talk to the person in charge. I would really appreciate being able to have the info of owner name and number.

#15 NeuroTypical

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Posted 04 August 2009 - 08:17 AM

So, I've never had a problem contesting a charge with a credit card company, why is that a problem for some of you? A credit card company has laws it must follow for such things. My card's website even lets me contest a charge online - I don't even have to talk to a human. You tell them you are contesting the charge, and you want it reversed. Then you make sure they do it. As far as I've ever experienced, it's that simple. LM
If I were rich, I'd have the time that I lack, to sit in the synagogue and pray.
And maybe have a seat by the Eastern wall.
And I'd discuss the holy books with the learned men, several hours every day.
That would be the sweetest thing of all.

Ohhh....
If I were a rich man...

#16 NeedtoComment

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Posted 04 August 2009 - 09:55 AM

I don't want to have to reverse a charge every month. I want my card to stop being charge, period. That is supposed to happen upon cancellation, but my account hasn't even been confirmed cancelled. I called the guy and left a message, but I never got a call back. Figures.

#17 pam

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Posted 06 August 2009 - 09:34 PM

Can't you have your bank block any charges from them?

#18 Barter_Town

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Posted 07 August 2009 - 02:24 AM

Well it's too bad this company is ripping off its customers, but I can't say I'm surprised that it's apparently gone under. There just isn't a large enough clientele base to support this sort of thing.

#19 rogerdpack

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Posted 07 August 2009 - 03:31 PM

So, I've never had a problem contesting a charge with a credit card company, why is that a problem for some of you?
LM


Because apparently you have to remember to do it once a month for the rest of your life--kind of annoying.
-r

#20 NeedtoComment

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Posted 10 August 2009 - 04:40 PM

Update for everyone: I had the debit card changed, so the number they have on file won't even work now. I put asterisks in all of my account information- address, city, etc. The only way they could contact me is through email, which I doubt they would. I did contact Get Gephardt, and just received an email back from someone saying they are interested in hearing more of the story. If any of you would be interested in being a part of that message me.




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